CELEBRATING 18 YEARS OF BUSINESS
WITH OVER 1000 BUSINESSES AUTOMATED

ADI's Business Ready Complete Support Policy for your System

Service/Product Plan 1: Full Swap-Out Plan 2: Partial Swap-Out Plan 3: Full Phone Support Plan 4: Partial Phone Support
Web Online Ticket Support Submit a support ticket online and our technicians will respond as soon as possible
Phone Support (Mon-Fri 9am-5pm) Unlimited phone support during our office hours
Priority First Response Customers with Priority First Response support will take first priority when calling or submitting a support ticket
Phone Support (After Hours 24x7) Peace of mind 24/7 with our technicians just a phone call away
On-Site Service (No Charge) No additional cost for on-site service calls
Hardware Swap-Out (Basic) Hardware issues? We will swap out damaged or failing hardware that is covered at no additional cost to you
*Hardware Swap-Out Accessories Pack With Hardware Swap-Out Accessories Pack support, we will swap out damaged or failing hardware and accessories that are covered at no additional cost to you
Remote System Watch Our technicians will routinely monitor your system to ensure that your hardware and software are running smoothly and efficiently
On-Site Routine Maintenance Regularly scheduled on-site maintenance calls to ensure that your hardware and software are running smoothly and efficiently
Ongoing Training (Phone) Unlimited phone training and assistance from our support staff
1st Year Hot Fixes Any fixes to your software are covered at no additional cost to you for the first year of support

*Hardware Swap-Out Accessories Pack Includes:
Bar Code Scanner, Bar Code Printer, Customer Display, Debit/Pin Pad, 2D Scanner